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    Testimonial

    Dear Michelle

     

    I would like to thank you immensely for all your help with the organisation of the installation of the Viano. What should have been a smooth installation became complex, however with your endless help, you made it happen. You are an asset to Beyond furniture and I do hope you pass this on to your management. Your constant attention to ensuring everything turned out in the end, was better than any other service I ever received. All you wanted to achieve was full customer satisfaction, and that was accomplished. I admire your persistance to ensure others did the job right. Thank you again for everything. I would certainly recommend Beyond furniture on the very basis of you.

     

    All the very best for Christmas and very happy new year.

     

    Kind Regards,

     

    Dana
    NSW

     


    I have just completed the survey but would like to acknowledge again how professional, knowledgeable and friendly Michelle from Crows Nest store was - I have never had such great customer service and would definitely purchase from Michelle again. She did everything correctly and the whole process went very smoothly.

     

    The delivery men were again fantastic. Nothing was a trouble to them. They set up our shelving professionally and when I asked if I could change my mind and have the lounge put in a different position (lounge was heavy) they just did it for me without hesitation - just fantastic and very clean - no mess, took off their shoes when they came in (new apartment and carpet) without me having to ask. I wish I could remember their names but the head fellow was from Allawah and very knowledgeable and enjoyed very much working for you as did Michelle so congratulations as not everybody these days can say that about the firm that employs them.

     

    Kind Regards,

     

    Dianne
    NSW

     


    Hi there Michelle – understand that you were away on holidays when our stuff was delivered. Just wanted to drop you a note – the guys who did the delivery did an absolutely terrific job. They were very patient, worked extremely hard and very efficiently.

     

    The head guy was “Wade” but can’t recall the other guy’s name. I don’t always think that these guys get the credit they deserve so thought it was worth dropping you a note - as you know access to our place is a challenge.

     

    Yes – furniture looks great so of course appreciate your assistance as well.

     

    All the best.

     

    Rick
    Seaforth, NSW.

     


     
     

    Anne
    Newcastle, NSW.

     


    "Kate, what exeptional, warm, friendly .. and just absolutly brilliant service I have recieved from beyond furniture.. kate I really appreciated your friendly, knowledgable attentive [though non intrusive] assistance and support last weekend in choosing a mattress.

     

    The company is very lucky to have you working for them, and its obvious you love what you do, and love to give an excellant service. marco and I really noticed and commented on how absolutly nothing was too much trouble for you.. and boy we kept you busy... our questions... and there were many... were answered with integrety and honesty.

     

    The arrangement that you and Lan have facillitated is truely very generous and trusting and goes way "beyond" the expectations of usual customer service... I'm blown away by it!!!please thank Lan very very much... I'm sure 4 weeks will be ample time Kate, I appreciate the extra week... that really ought to clinch it i think!!! A very big thank you to natasha too... she was marvelous, and again very honest..

     

    It goes without saying, that I will most definatly be recommending your store to friends and to everyone I know... I will complete the form and forward to you, and I hope that we meet you again when we collect. "

    Mags
    Sydney, NSW.

     


    "I’m writing this letter to let you know about the positive experience I had with your organization. Everybody I had any dealings with in your company was friendly, professional and highly competent: the sales team, the staff in administration as well as the installers.

     

    I have to single out Kirsten Moore. I recently bought an apartment in Rose Bay and decided to furnish the space from scratch, and looked to buy from a single store for the sake of creating a central theme, and for the sake of ease. I narrowed down my search to three stores whose furniture I liked, but became discouraged at the lack of sales assistance, design expertise, and total inflexibility when it came to matters such as delivery and installation times.

     

    Almost as a last attempt to find a company I could feel comfortable with, I visited your Crows Nest shop with my partner, and was fortunate enough to be assisted by Kirsten Moore. All we had was our thoughts on what we wanted to achieve, and a floor-plan of the space. Kirsten advised us with skill and patience. She listened to us, and combined with her design expertise and suggestions, we were able to select everything we needed over the course of a few days. We were given an easy-to-understand spreadsheet that laid out what we had ordered, and when delivery could be expected. Kirsten accommodated us with delivery times and dates, and solved a few small problems that arose (inevitable with any big order) promptly, and always with good grace. She was always available to assist us (even on her days off) and was never difficult to contact.

     

    I have lived in Australia for 12 years, and this is the first time I am writing a letter such as this. My experience with Kirsten and Beyond has been in such stark contrast with what I have experienced with many other companies, that I decided that I ought to write to you to say Thank You.

     

    We are very happy with the quality, value and appearance of the Beyond furniture in our apartment, and are grateful for the positive interactions we had with the entire team at Beyond. "

    Nielen Brummer,
    Rose Bay, NSW.

     


    "I very much appreciate the professional manner in which you and your staff have helped me from the minute I stepped into the showroom. I also appreciate your integrity in honouring...without hesitation on your part ... all your promises. You have given 'good old fashioned service' for which I thank you. I am promoting "Beyond Furniture" wherever and whenever appropriate and wish you well in the opening of your new store, I love your products and hope to buy more in the future."
    Carolyn Love,
    Lane Cove.

     


     "Thank you from the bottom of my heart. Thank you for replying promptly. You are people of honour and integrity and you have definitely kept your word...your customer service is second to none and if my friends or I require furniture in the future I will not hesitate in providing your name as the first recommendation to them. Again, many thanks and I wish you all the best."
    George Christofis,
    Petersham.

     

     
     "Thank you for keeping me updated for the furniture I bought from you, I really appreciate your customer service. Your patience in helping me choosing the furniture and accessories really moved me; your professionalism made my life much easier. Now I really enjoy having Beyond Furniture in my home. I will have no hesitation to recommend my friends to buy from you in the future."
    Susan Spencer,
    Mosman.
     
     "I bought your brand of furniture five years ago from somewhere else, I found the quality is excellent, and it still looks new. I have been looking for the same furniture to match it for a long time. Finally I found you guys, I am so happy, everything is matching. I am really impressed with your wonderful customer service; I wish you every success in your business, you deserve it"
    Bindoo khastoui,
    Wollstonecraft.
     
    Dear Louise,

    The purpose of writing this email is to send my sincere appreciation for Lisa Williams.
    In my dealings with Beyond Furniture during the purchase of a bedroom suite (this being our first interstate purchase) Lisa has always been willing to assist me.
    In my experience employees who provide quality customer service of a high calibre tend to be employees who are a true asset to an organization.
    I commend both Ms Williams and your organization for the value of service provided and I feel grateful to be one of your customers.
    Based on the service I received from Ms Williams I will not hesitate to recommend Beyond Furniture to any of my friends.
     
    Thanks & kind regards,
     Jenifer
     
    Hello Caroline

    Received the lounge last Wednesday and un-packed it Thursday night.  It is nicer then I ever expected.

    Thank you so much for all your help and guidance in purchasing my beautiful lounge.
    I hope your company knows what a great asset you are for them.

    Kind regards
    Susan
     
    Hi Natalie

    You are a wonderful communicator.  Thanks...sure builds trust with your
    company.

    I did recieve the courier confirmation today.

    Talk to you on Sunday.   Morning would probably be best.

    Thank you.

     Toni
     
    Thanks Gabrielle

    Please thank the team (including yourself) for the service provided. I can highly recommend your company & have done so.

    Regards
    Geoff
     
    Hi Michelle,

    the guys arrived with my furniture yesterday afternoon and put it together for me. They were very good and I'm really pleased with the results. I just wanted to thank you again for your assistance in changing my original order (the larger bedside units would not have fitted), and for your suggestions for the tv unit and bookcase.

    I'm not sure if I'll be ordering anything else (it's only a small unit), but will certainly have no reservations in recommending you.

    Thank you again.

    Warm regards
    Graham
     
    Hi Caroline,
     
    Thanks for the update and the tips on the cleaning and maintenance of the surface.
     
    Thanks for all your help and as I mentioned on Sunday I am really please with all the other pieces and the service received from both yourself and the two guys who delivered and assembled.
     
    Regards
     Paul
     
    Hi Caroline,

    I'd just like to let you know delivery and installation went smoothly on Sat and everything looks great.

    Thank you for the extremely easy and stress free experience, we'll defintely recommend Beyond Furniture to our friends!

    Cheers
    Melisa
     
    Bernard

    Our new bedroom furniture was delivered yesterday. It looks great and fits perfectly.
    Thankyou for your assistance and support.
    Please also extend our appreciation to the two delivery operatives – they were on time, courteous, professional and tidy.

    All in all the experience of dealing with Beyond Furniture has been an enjoyable one and we hope to have many years of service from our purchase.

    regards
    Harry
     
    Good Morning Bernard,

    Thank you for helping us to have a beautiful furniture for our new home.
    Thank you for your Friendly & Excellent Service.
    I have already recommended you to a few of my friends.

    Regards
    Hasmik
     
    To the Sales Manager,
     
    I have, over the recent weeks, placed a reasonably large order with you. 
     
    I would like to commend Tom for his assistance and friendly advice, and particularly Louise who has been infinitely patient and knowledgable over the phone, when I needed to change a couple of things and clarify things.  She went out of her way to be helpful.
     
    Your  shops and displays are a credit to you, and it is a pleasure to shop with you.
    Trish
     
    Hi Alex,
     
    This is Nancy I bought a Grey glass TV Cabinet DFD815 on 
    the 17/10/08.
     
    I just wanted to tell you how happy I am with the cabinet, its looks 
    great, and the service.  From the phone call on the Sunday giving me 
    the time for the delivery to the two nice guys that delivered it, set 
     it up and took the box away.  Also thank you very much for the great 
     magazine rack, it matches perfectly.
     
    I was very impressed, it was a pleasure doing business with you, I 
    will be telling all my friends, and certainly shopping there again.
     
    All the best to you and the girls

    With thanks
    Nancy
     

    Thanks Amy for your time, effort, customer service and prompt replies.   Be great dealing with you.
     
    Please fwd me your one up's email address and I will acknowledge your efforts or alternatively, fwd this onto your one up manager and CC me in the email.
     
    Thanks
    Nikki
    SUBIACO WA

     
    Hi Louise,

    I just wanted to say a big thank you to you and your team for replacing my glass table top. It looks so much better now and I am being extra careful by covering it when in use.

    Your customer service is excellent and I am always recommending Beyond�Furniture to anyone looking for new pieces.

    Looking forward to continuing our shopping with you.

    Kind regards
    Kathy
     
    Good Morning Kevin

    Would just like to say that we had our Dining table and Buffet delivered to our home yesterday. We would like compliment your delivery boys on there great service!
    Our home has very difficult access and they were very patient and helpful through the whole process. Nothing was a trouble for them and Tyler was obviously very experienced at his job.

    Please pass on our thanks and comments to your superiors, the furniture looks great and the whole process has been a smooth one, from purchasing in the store with you  thru to the delivery to our home.

    Thanks Again!

    Kind Regards

    Peter& Marea
    Gymea Bay
     

     

     

    Crows Nest Store
    http://www.beyondfurniture.com.au/libraries/images/homepage/crows-nest-store-small-img-260.jpg
    Tel: (02) 9438 2844
    Fax:(02) 9436 4546
    306 Pacific Highway
    Crows Nest NSW 2065
    sales@beyondfurniture.com.au
    Moore Park Store
    http://www.beyondfurniture.com.au/libraries/images/homepage/beyond-furniture-moore-park-store-260.jpg
    Tel: (02) 9662 1332
    Fax: (02) 9662 2712
    GF12, Moore Park SupaCenta
    2A Todman Ave., Kensington
    mpstore@beyondfurniture.com.au
    Distribution Centre
    http://www.beyondfurniture.com.au/libraries/images/homepage/erskineville-distribution-centre-beyond-furniture-3.jpg
    Tel: 1300 11 22 33
    Fax: (02) 9436 4546
    Unit 40, 1A Coulson St.
    Erskineville NSW 2043
    sales@beyondfurniture.com.au