Buying tips

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Most people look forward to receiving their new furniture purchases with eager anticipation. After all, it is probably the third most valuable investment one will ever make. So it can be so disappointing if it does not fit into your room quite the way you had envisaged. You may even want to return it which is costly, both in money and time, for you and the retailer. So it is important that you do your homework thoroughly before making the final commitment.
 
1.    HOW TO MEASURE
 
There is more to assessing a space than just measuring the width, depth and height of the room. Furniture showrooms are designed with the walls and ceilings scaled to the furniture displays. But when you look at furniture in a showroom or a catalogue or on-line it doesn’t really show you what the piece will look like in your home. Room sizes, ceiling heights, openings for doors and windows will have dramatic impact on achieving a satisfactory result.
 
A simple way to check how furniture might fit into your home is to get the dimensions of the items from our website, catalogue, or one of our sales consultants and mark out their widths and depths on the floor, then stack some cardboard boxes up to the appropriate heights so that you can stand back to get a good idea of how the furniture shall look like. And always remember to take into consideration the wall skirtings, vents, electrical and phone outlets etc.
 
Another important aspect that is often ignored by furniture buyers is consideration of access for delivery. When the carriers arrive with your eagerly awaited beautiful new purchase you will soon realise how important it was to have measured the doorways and halls, and to have anticipated any other potential problems.
 
Here are the key points you need to consider:
 
a)    The furniture size: its width (left to right), depth (front to back) and height.
b)    Is there easy curb-side access for the delivery truck? If not, can you arrange it?
c)    If you live in a high-rise, where is the loading dock? Is its entrance and ceiling high enough for a delivery truck? Is the lift big enough?
d)    If you live in a unit, do you have to pass through stairways and landings?
e)    What is the size of the stairway, including its height? (Remember that if a cabinet or sofa has to be stood on its end to get around bends or landings it will need extra height than just its longest dimension.)
f)    How big is your front door/main entrance?
g)    Are there any hallway angles from your main entrance or to the specific room?
h)    How big are your interior doors? How wide is your interior hallway?
You must satisfy yourself that the furniture will fit through all these accesses and angles.
 
2.    HOW TO CHOOSE
 
After buying a home and a car, furniture purchases are the third largest investment most of us will make, and can be a very emotional decision. When you visit different stores to select your furniture it can be quite confusing as so much furniture looks similar, although the prices might vary greatly. Some people only buy on price; some believe “You get what you pay for”, they are both biased. Some pieces might look wonderful in the showroom or in the catalogue but after they arrive you can soon become disenchanted. That is why it is so important to understand the basics when deciding on the right furniture.
 
As you probably know, the actual materials account for about 50% of the cost of producing a piece of furniture - design and labour are the other determining factors. If money is not an issue you might want to splurge on a world famous brand but if you are not the impressionable type and want true value for money, you should choose products that are made in regions that have much lower labour costs, provided they are made according to international quality standards. An item of furniture produced by a good factory operating under ISO9001 quality control and with low labour costs usually will give you more value for your investment. External appearance is relatively easy to copy, the internal structure and the finishing process is where quality counts, the bits you can’t see. So choosing a supplier with a long history, a good reputation, and a good management culture is critical when you are buying big ticket items. Don’t be misled by products that look similar - ask the right questions about quality, and understand what is not readily apparent.
 
Another general consideration when buying is that furniture designed for small units or apartments will likely look somewhat lost in a large Victorian style home, just as large scale furniture will give a small apartment a very crammed feeling although it may physically fit into the room. When you start your search for furniture, not only do you need to think about your personal taste but also the scale of the designs.
 
A.   Living Room
 
When choosing living room furniture, remember that the lounge setting sets the tone for the whole room with regard to colours and style. We usually recommend that your lounge should be in a neutral colour as you can always use scatter cushions and accessories to introduce colour. And they can be easily changed if you want to adjust the mood to suit the seasons. If your room is relatively small we recommend you buy a low profile lounge as it will make your room seem larger. If you need additional seating, you might consider cubes or single chairs to place around the room. Some people like leather lounges while others prefer fabric - there is no right or wrong, it depends on personal taste. But you might take into consideration that leather is the only material that looks better and more luxurious with age. It is easy to care for and easy to clean, and because it is a natural organic material it can “breathe”, it won’t pick up the surrounding room temperature, whether it be too cold or too hot, it creates more comfort with human contact. Fabric can bring more texture and warmth to a room and the selection of materials and patterns is very extensive. Some lounges have removable covers, making them washable or dry cleanable.
 
The entertainment unit is usually the focal point of today’s living room. It doesn’t necessarily need to match the colour of the lounge - colour contrast can add more vibrancy to the room. If room space is limited you might consider wall units or hanging systems that can create a functional feature wall with storage but without occupying much space.
 
The drawer units of any cabinet usually give a good indication of the quality of the overall construction. High quality furniture usually uses 7-9 cross-placed and bonded hardwood veneer layers for the drawer side panels, which prevents the drawers from warping, expanding or contracting with the weather, and ensures that they slide smoothly.
 
B.   Dining room
 
The same rules apply to the dining room – the design and material of the dining table and dining chair set the tone for the whole room. If space is limited you might decide on a glass table to make the room look more spacious without losing functionality, or an extendable dining table is another alternative.
 
Most furniture designers strike a happy balance between functionality and aesthetics, although sometimes something must be sacrificed in one area for the other. For example, a dining chair to be really comfortable needs to have a wide, soft seat with a high contoured back. But having six or eight big chairs in a small room will block any view, and the room will look crammed, in which case low back chairs might be the best option. Some people go to extremes with functionality. At Beyond Furniture we always advise people to consider the frequency of use. If the furniture is not frequently used, you can think more from the aesthetic perspective. Great designer furniture is one of the great visual arts, and will give you pride of ownership, as well as making a good impression on your visitors.
 
C.   Beds and Mattresses
 
When considering buying a new bed, think about how it will fit into your room. Measure the overall size of the bed and leave yourself at least 60cm on each side to accommodate functional bedside tables, and to give yourself adequate room for making up the bed.
 
Make sure you measure your doorways, hallways and angles carefully to be sure that the bed slats and mattress will fit through because in most cases the slats or mattress is a big piece which can not be bended or folded. Every country has different standard of bed sizes and it makes sense to buy Australian standard sizes as you will have a much wider range of quality bed linen from which to choose.
 
You spend one third of your life in your bed so it is worthwhile to take the trouble to choose the right mattress that will give you a good night’s sleep and a fresh start each morning. You’ve probably heard that a firm mattress is the best for your back but recent research indicates that people with chronic lower back pain are more comfortable with a medium to firm mattress that supports the back and also distributes the body pressure evenly, thus reducing pressure points. More and more doctors are now recommending that people strike a happy balance between a mattress that supports the back and the one that is soft enough to give you a comfortable night’s sleep. People of different weights will feel different degrees of comfort with the same mattress, so the best way to find what is right for you is to try it out.
 
Other elements you need to consider are the mattress covers and the materials from which the mattress is made. Good covers can absorb moisture and perspiration, so that you feel dry and comfortable. Mattresses made by natural materials are the best on the market. Great mattresses like Grand Soleil (available at Beyond Furniture now) which are made from natural oils such as sunflower oils, and latex mattresses which are made from the sap of the rubber tree, provide the following benefits: 1) Great comfort with support and air circulation. Its natural non-sagging and self ventilating characteristics provide you with fresh and healthy sleeping environment at all times. 2) No partner disturbance. Movement on one side of the mattress does not result in movement on the other side. 3) Non-allergenic, anti-bacterial, fungus-free and germ free, it contains nothing that creates dust, so mites simply can not thrive. It is a great choice for asthma and allergy sufferers. 4) Long life span, Natural Mattress can last more than 20 years with minimal maintenance. Unlike a sprung mattress, mattresses of these natural materials retain their resilience over the years. The better ones also incorporate seven comfort zones to contour to your body shape and reduce pressure points, it relieves neck and back pain.car accessories
 
3.    FURNITURE MATERIALS
 
A.   Solid Timber versus Veneers
 
Is solid timber better than veneers or vice versa? In fact, solid timber and veneer are both very good materials. Knowing the differences can help you evaluate what is best for your home and your lifestyle.
The popularity of solid timber furniture comes from the perception that what you see is what you get, although stains can give one timber the look of another, especially if the grains are similar. Traditional construction of solid timber also indicates stability and integrity, especially with such timbers as mahogany, cherry, birch, maple and oak. Solid timbers also have the advantage of being easily refinished should the need arise.
 
Much of today’s better furniture is a combination of solid timber, steel (providing strength to frames, legs and other supporting structure), and veneers which are adhered to solid timber or wood composition material such as MDF (media density fibreboard). The art of veneering goes back thousands of years, to ancient Egypt where veneers of African ebony were often glued to boards of less expensive cedar to make a piece look as though it was made wholly of ebony. And the use of veneers has continued throughout history. In fact the most respected and renowned furniture makers, Chippendale, Sheraton and Hepplewhite, all used veneers extensively in their furniture making.
 
A veneer is simply a thin layer of timber, selected for its beautiful grain and character, then glued or bonded to another wood surface. It is not a poor substitute for solid timber. New technology has brought radical improvements to veneering. Laser techniques now provide outstanding quality control and precision cutting of veneers, allowing craftsmen to make even more beautiful grain matches. Modern glues have eliminated problems that once made veneers susceptible to separating from sub-surfaces. After a number of painstaking steps, including pattern matching and joining, gluing, sanding, polishing and finishing, today’s furniture making techniques make veneered furniture more stable and visually appealing than most solid timber furniture.
 
Due to environment protection, timber logging is increasingly being restricted throughout the world, making good timber scarcer and more expensive. Solid furniture in exotic timbers is beyond the reach of most. Veneering expands design possibilities as natural faults of the most beautifully grained wood can be eliminated. This means that a piece of timber doesn’t need to be perfect as crotches, knots, and other imperfections can be cut out, leaving only the good wood for veneer, which can then be pieced together to create beautiful items of furniture at a much lower cost.
 
Importation and transportation of timber logs is also costly due to their shape and weight. Hardwood furniture is usually heavy, requiring several strong people to move it around a room. And when moving house it can be a big hassle as usually it can’t be dismantled. In addition, modern living with air-conditioning and winter heating can cause solid timber furniture to dry out and crack or split, depending on how well the timber was seasoned before being made into furniture. On the other hand, furniture made by veneer glued to engineered wood is much lighter, and modern veneering techniques actually strengthen the wood to better withstand the modern environment.
 
But be aware that there is a big difference between a good wood veneer and paper or vinyl veneer that is printed to imitate wood grains. Paper or vinyl veneers can look wonderful but this is somewhat deceptive. They can usually not withstand any hot objects, they can wear off easily. More often than not, they are poorly applied to particleboard or chipboard to produce cheap furniture. Understandably, this is not good enough for the quality conscious buyer, so you should buy only quality wood veneers with proper finishing processes, not the paper or vinyl veneer.
 
B.   Veneer paint
 
Due to the tree aging cycle, veneer surfaces have differing densities, and absorb different amounts of paint. At Beyond Furniture we use a water-based paint with an open pore painting process, resulting in the painted furniture having a three dimensional natural looking surface. A base coating is applied to the veneer to create a foundation and seal out the moisture, then one or two layers of coloured paint is applied. Finally Italian Acrylic paint is sprayed on the surface to seal it and protect the colour.
 
C.   Polyurethane lacquering
 
The quality of the paints used and the painting process determine the smoothness and resilience of the furniture surfaces. Most furniture on the market has only one layer of base coating and one layer of colour coating. All Polyurethane finishes used by Beyond Furniture have a minimum of three layers Ultra Violet base coating to seal the wood and create a foundation, then two to three layers of colour coating applied to the surface, between each application, a sanding machine is used to achieve the highest surface condition for the next coating, and finally A high-speed buffing machine with fine wool web is used to polish the surface to create a smooth even finish. This painstaking process results in a high quality surface with high shock resilience.
 
D.   Leather quality
 
Leather is processed from animal hides that have been tanned or preserved. The first determinant of quality is from what part of the hide the leather is taken. A cow hide is very thick, much too thick to be used for upholstery purposes. At the tannery where the leather is cured and dyed, the leather is split into various grades, the best always being top grain from the topmost layer of the surface. Less expensive and weaker leathers, including suede, are taken from lower layers or splits of the hide. As leather is a natural organic product rather than man made, it is not completely uniform in its thickness and, as a result, the dye will not take as deeply in some areas. This should not be considered a flaw in the leather but a part of its natural charm and character. As leather is usually sold by its approximate weight per square foot, generally speaking a piece of leather furniture is priced by the amount of leather used, and the qualities such as softness and thickness. 
 
Soft and supple aniline leathers are considered the most luxurious and stylish, but they are not necessarily the most practical option. Aniline is a transparent liquid dye used to colour high-quality hides. These dyes provide permanent colour that also allows the natural grain and markings to show through. Pure aniline leathers are created from the highest quality top grain and are recommended for use by adults rather than for families. As no additional pigment or surface treatments are applied after the dyeing process the quality of the leather needs to be outstanding. Less than 5% of the world's leathers qualify as pure aniline.
 
Semi-anilines are soft leathers that are more practical and easier to maintain, making them a wiser family option. In addition to aniline dying these hides are given added colour and/or protective finishes. Surface corrections are also made to correct imperfections and pigmenting. While semi-anilines are a safer option than pure anilines they are not as heavy duty as corrected grain leathers.
 
A piece of top grain leather may have some natural markings on it; you might see some wrinkles in the neck area, or a scar from rubbing, or stretch marks. If these marks are left on the hide, the grain is uncorrected. Usually the tannery uses a buffer to reduce these marks and the leather is called corrected leather. Neither type of grain is better than the other. These natural “imperfections” are part of the beauty of the leather but if they bother you, you might consider either leather splits or heavily pigmented leather instead of aniline leather.
 
Leather furniture is sometimes perceived as not being as durable as other upholstered furniture, which is simply not true. A good leather sofa can last 15-20 years with average use. By comparison, a top fabric sofa will start to show wear after about 5-10 years. A leather sofa can last 4-5 times longer than a fabric sofa! Other advantages of leather are that it “breathes” and won’t absorb surrounding room temperature, whether they be too cold or too hot. Leather is also easy to clean, and stains, tears, punctures and indentations are all repairable. Fabric sofas, on the other hand, can’t be so easily repaired.
 
D.   Aluminium and Steel
 
Important differences between cheap furniture and quality furniture are the processes of material selection and manufacturing techniques. Because it is strong and relatively light, aluminium has become a very popular material used in furniture frames. It has great design qualities.
To minimise their costs many furniture makers use only raw aluminium, as used by builders for construction materials, such as ceiling frames and widow frames.  
 
Beyond Furniture and other high-end manufacturers use anodized, brushed aluminium which is a far superior product, as natural imperfections have been corrected after brushing, the surface “pinholes” have been filled in the anodizing process and it will not get “rusty”. Sand blasted aluminium has a glittering, unique surface and is another refined material used in top designer furniture.
 
Stainless steel and chromed steel are also widely used, with one quality difference being its thickness and the strength of the metal due to different chemical compositions. As metal is sold by weight, manufacturers of cheap furniture try to make more with less, so you need to check the metal thickness if you are concerned about its durability. Some people prefer stainless steel but if it is very thin steel it won’t be stronger than timber. Chromed steel and painted steel surfaces differ from stainless steel and aluminium, the latter can be sanded in accordance with proper instructions should the need ever arise.
 
E.    Glass
 
Glass is an amorphous solid that lacks crystalline order. Common glass is made by melting a mixture of quartz sand (silicon dioxide), soda (sodium oxide), and lime (calcium oxide). The quartz forms the basic structure of the glass, and the soda makes it much easier to melt and work with. The soda makes the glass weaker and more temperature sensitive but the lime prevents the soda-rich glass from dissolving in water.
 
There are several types of glass which are used in the furniture industry:
By glass strength:
 
*     Common glass: although there are different thicknesses of glass available on the market, they are all made with similar materials. Due to high internal friction, common glass is usually soft and temperature sensitive, and if broken it will be shattered in pieces with sharp corners or angles. Common glass is widely used in commercial or residential construction.
 
*     Tempered glass is created by using high temperature to  make it higher in density than normal glass. It is about 8 times stronger than common glass, and if broken it will fragment into small non-sharp pieces. Tempered glass is stronger and safer.
By glass feature:
 
*     Frosted glass: Chemicals are used to transform clear glass into non-     transparent glass to create special features.
 
*     Satinato glass is a new Italian technology that uses a more sophisticated process than making frosted glass to create a surface that is similar with frosted glass but more scratch resistant, and both sides can be used. 
 
*     Painted glass uses a new Italian water-based paint that fuses perfectly with glass surfaces. The finished colour is very fresh and durable, and the paint is environmentally friendly.
 
*     Crystal glass contains lead oxide which makes the glass easier to melt while still retaining its strength. Due to its high density, crystal glass is harder, has a very clear, shining surface, and is scratch resistant.

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Testimonial

Dear Michelle

 

I would like to thank you immensely for all your help with the organisation of the installation of the Viano. What should have been a smooth installation became complex, however with your endless help, you made it happen. You are an asset to Beyond furniture and I do hope you pass this on to your management. Your constant attention to ensuring everything turned out in the end, was better than any other service I ever received. All you wanted to achieve was full customer satisfaction, and that was accomplished. I admire your persistance to ensure others did the job right. Thank you again for everything. I would certainly recommend Beyond furniture on the very basis of you.

 

All the very best for Christmas and very happy new year.

 

Kind Regards,

 

Dana
NSW

 


I have just completed the survey but would like to acknowledge again how professional, knowledgeable and friendly Michelle from Crows Nest store was - I have never had such great customer service and would definitely purchase from Michelle again. She did everything correctly and the whole process went very smoothly.

 

The delivery men were again fantastic. Nothing was a trouble to them. They set up our shelving professionally and when I asked if I could change my mind and have the lounge put in a different position (lounge was heavy) they just did it for me without hesitation - just fantastic and very clean - no mess, took off their shoes when they came in (new apartment and carpet) without me having to ask. I wish I could remember their names but the head fellow was from Allawah and very knowledgeable and enjoyed very much working for you as did Michelle so congratulations as not everybody these days can say that about the firm that employs them.

 

Kind Regards,

 

Dianne
NSW

 


Hi there Michelle – understand that you were away on holidays when our stuff was delivered. Just wanted to drop you a note – the guys who did the delivery did an absolutely terrific job. They were very patient, worked extremely hard and very efficiently.

 

The head guy was “Wade” but can’t recall the other guy’s name. I don’t always think that these guys get the credit they deserve so thought it was worth dropping you a note - as you know access to our place is a challenge.

 

Yes – furniture looks great so of course appreciate your assistance as well.

 

All the best.

 

Rick
Seaforth, NSW.

 


 
 

Anne
Newcastle, NSW.

 


"Kate, what exeptional, warm, friendly .. and just absolutly brilliant service I have recieved from beyond furniture.. kate I really appreciated your friendly, knowledgable attentive [though non intrusive] assistance and support last weekend in choosing a mattress.

 

The company is very lucky to have you working for them, and its obvious you love what you do, and love to give an excellant service. marco and I really noticed and commented on how absolutly nothing was too much trouble for you.. and boy we kept you busy... our questions... and there were many... were answered with integrety and honesty.

 

The arrangement that you and Lan have facillitated is truely very generous and trusting and goes way "beyond" the expectations of usual customer service... I'm blown away by it!!!please thank Lan very very much... I'm sure 4 weeks will be ample time Kate, I appreciate the extra week... that really ought to clinch it i think!!! A very big thank you to natasha too... she was marvelous, and again very honest..

 

It goes without saying, that I will most definatly be recommending your store to friends and to everyone I know... I will complete the form and forward to you, and I hope that we meet you again when we collect. "

Mags
Sydney, NSW.

 


"I’m writing this letter to let you know about the positive experience I had with your organization. Everybody I had any dealings with in your company was friendly, professional and highly competent: the sales team, the staff in administration as well as the installers.

 

I have to single out Kirsten Moore. I recently bought an apartment in Rose Bay and decided to furnish the space from scratch, and looked to buy from a single store for the sake of creating a central theme, and for the sake of ease. I narrowed down my search to three stores whose furniture I liked, but became discouraged at the lack of sales assistance, design expertise, and total inflexibility when it came to matters such as delivery and installation times.

 

Almost as a last attempt to find a company I could feel comfortable with, I visited your Crows Nest shop with my partner, and was fortunate enough to be assisted by Kirsten Moore. All we had was our thoughts on what we wanted to achieve, and a floor-plan of the space. Kirsten advised us with skill and patience. She listened to us, and combined with her design expertise and suggestions, we were able to select everything we needed over the course of a few days. We were given an easy-to-understand spreadsheet that laid out what we had ordered, and when delivery could be expected. Kirsten accommodated us with delivery times and dates, and solved a few small problems that arose (inevitable with any big order) promptly, and always with good grace. She was always available to assist us (even on her days off) and was never difficult to contact.

 

I have lived in Australia for 12 years, and this is the first time I am writing a letter such as this. My experience with Kirsten and Beyond has been in such stark contrast with what I have experienced with many other companies, that I decided that I ought to write to you to say Thank You.

 

We are very happy with the quality, value and appearance of the Beyond furniture in our apartment, and are grateful for the positive interactions we had with the entire team at Beyond. "

Nielen Brummer,
Rose Bay, NSW.

 


"I very much appreciate the professional manner in which you and your staff have helped me from the minute I stepped into the showroom. I also appreciate your integrity in honouring...without hesitation on your part ... all your promises. You have given 'good old fashioned service' for which I thank you. I am promoting "Beyond Furniture" wherever and whenever appropriate and wish you well in the opening of your new store, I love your products and hope to buy more in the future."
Carolyn Love,
Lane Cove.

 


 "Thank you from the bottom of my heart. Thank you for replying promptly. You are people of honour and integrity and you have definitely kept your word...your customer service is second to none and if my friends or I require furniture in the future I will not hesitate in providing your name as the first recommendation to them. Again, many thanks and I wish you all the best."
George Christofis,
Petersham.

 

 
 "Thank you for keeping me updated for the furniture I bought from you, I really appreciate your customer service. Your patience in helping me choosing the furniture and accessories really moved me; your professionalism made my life much easier. Now I really enjoy having Beyond Furniture in my home. I will have no hesitation to recommend my friends to buy from you in the future."
Susan Spencer,
Mosman.
 
 "I bought your brand of furniture five years ago from somewhere else, I found the quality is excellent, and it still looks new. I have been looking for the same furniture to match it for a long time. Finally I found you guys, I am so happy, everything is matching. I am really impressed with your wonderful customer service; I wish you every success in your business, you deserve it"
Bindoo khastoui,
Wollstonecraft.
 
Dear Louise,

The purpose of writing this email is to send my sincere appreciation for Lisa Williams.
In my dealings with Beyond Furniture during the purchase of a bedroom suite (this being our first interstate purchase) Lisa has always been willing to assist me.
In my experience employees who provide quality customer service of a high calibre tend to be employees who are a true asset to an organization.
I commend both Ms Williams and your organization for the value of service provided and I feel grateful to be one of your customers.
Based on the service I received from Ms Williams I will not hesitate to recommend Beyond Furniture to any of my friends.
 
Thanks & kind regards,
 Jenifer
 
Hello Caroline

Received the lounge last Wednesday and un-packed it Thursday night.  It is nicer then I ever expected.

Thank you so much for all your help and guidance in purchasing my beautiful lounge.
I hope your company knows what a great asset you are for them.

Kind regards
Susan
 
Hi Natalie

You are a wonderful communicator.  Thanks...sure builds trust with your
company.

I did recieve the courier confirmation today.

Talk to you on Sunday.   Morning would probably be best.

Thank you.

 Toni
 
Thanks Gabrielle

Please thank the team (including yourself) for the service provided. I can highly recommend your company & have done so.

Regards
Geoff
 
Hi Michelle,

the guys arrived with my furniture yesterday afternoon and put it together for me. They were very good and I'm really pleased with the results. I just wanted to thank you again for your assistance in changing my original order (the larger bedside units would not have fitted), and for your suggestions for the tv unit and bookcase.

I'm not sure if I'll be ordering anything else (it's only a small unit), but will certainly have no reservations in recommending you.

Thank you again.

Warm regards
Graham
 
Hi Caroline,
 
Thanks for the update and the tips on the cleaning and maintenance of the surface.
 
Thanks for all your help and as I mentioned on Sunday I am really please with all the other pieces and the service received from both yourself and the two guys who delivered and assembled.
 
Regards
 Paul
 
Hi Caroline,

I'd just like to let you know delivery and installation went smoothly on Sat and everything looks great.

Thank you for the extremely easy and stress free experience, we'll defintely recommend Beyond Furniture to our friends!

Cheers
Melisa
 
Bernard

Our new bedroom furniture was delivered yesterday. It looks great and fits perfectly.
Thankyou for your assistance and support.
Please also extend our appreciation to the two delivery operatives – they were on time, courteous, professional and tidy.

All in all the experience of dealing with Beyond Furniture has been an enjoyable one and we hope to have many years of service from our purchase.

regards
Harry
 
Good Morning Bernard,

Thank you for helping us to have a beautiful furniture for our new home.
Thank you for your Friendly & Excellent Service.
I have already recommended you to a few of my friends.

Regards
Hasmik
 
To the Sales Manager,
 
I have, over the recent weeks, placed a reasonably large order with you. 
 
I would like to commend Tom for his assistance and friendly advice, and particularly Louise who has been infinitely patient and knowledgable over the phone, when I needed to change a couple of things and clarify things.  She went out of her way to be helpful.
 
Your  shops and displays are a credit to you, and it is a pleasure to shop with you.
Trish
 
Hi Alex,
 
This is Nancy I bought a Grey glass TV Cabinet DFD815 on 
the 17/10/08.
 
I just wanted to tell you how happy I am with the cabinet, its looks 
great, and the service.  From the phone call on the Sunday giving me 
the time for the delivery to the two nice guys that delivered it, set 
 it up and took the box away.  Also thank you very much for the great 
 magazine rack, it matches perfectly.
 
I was very impressed, it was a pleasure doing business with you, I 
will be telling all my friends, and certainly shopping there again.
 
All the best to you and the girls

With thanks
Nancy
 

Thanks Amy for your time, effort, customer service and prompt replies.   Be great dealing with you.
 
Please fwd me your one up's email address and I will acknowledge your efforts or alternatively, fwd this onto your one up manager and CC me in the email.
 
Thanks
Nikki
SUBIACO WA

 
Hi Louise,

I just wanted to say a big thank you to you and your team for replacing my glass table top. It looks so much better now and I am being extra careful by covering it when in use.

Your customer service is excellent and I am always recommending Beyond�Furniture to anyone looking for new pieces.

Looking forward to continuing our shopping with you.

Kind regards
Kathy
 
Good Morning Kevin

Would just like to say that we had our Dining table and Buffet delivered to our home yesterday. We would like compliment your delivery boys on there great service!
Our home has very difficult access and they were very patient and helpful through the whole process. Nothing was a trouble for them and Tyler was obviously very experienced at his job.

Please pass on our thanks and comments to your superiors, the furniture looks great and the whole process has been a smooth one, from purchasing in the store with you  thru to the delivery to our home.

Thanks Again!

Kind Regards

Peter& Marea
Gymea Bay
 

 

 

Crows Nest Store
http://www.beyondfurniture.com.au/libraries/images/homepage/crows-nest-store-small-img-260.jpg
Tel: (02) 9438 2844
Fax:(02) 9436 4546
306 Pacific Highway
Crows Nest NSW 2065
sales@beyondfurniture.com.au
Moore Park Store
http://www.beyondfurniture.com.au/libraries/images/homepage/beyond-furniture-moore-park-store-260.jpg
Tel: (02) 9662 1332
Fax: (02) 9662 2712
GF12, Moore Park SupaCenta
2A Todman Ave., Kensington
mpstore@beyondfurniture.com.au
Distribution Centre
http://www.beyondfurniture.com.au/libraries/images/homepage/erskineville-distribution-centre-beyond-furniture-3.jpg
Tel: 1300 11 22 33
Fax: (02) 9436 4546
Unit 40, 1A Coulson St.
Erskineville NSW 2043
sales@beyondfurniture.com.au