1. Do I have to order online?
2. What type of payment methods do you accept?
We accept Visa and Master cards, direct deposit or cash payments in store. Bank cheque, money order, and Internet transfers may take 5 -10 days to clear before any shipment can be made.
3. If I like the designs, but can't find the exact piece I am looking for, can I see more?
Yes, you can. As we don’t take photos of the whole range of designs or colours to display on the website. You can click “more choices” on the products page to view the specifications available, alternatively you can visit our showrooms; our friendly staff can help you find solutions to your particular needs.
4. If I order today, when can I expect the goods to be shipped?
This depends on your choice. If it's in stock (the stock button will be green), we will ship the goods within 10 days. If it’s on our regular back order, it usually takes 4-6 weeks, and for new orders 10 -12 weeks. You can Contact Us
about the lead time for any specific item before you place an order
5. Do you ship overseas or to islands?
No, goods are only sold within Australia in Australian dollars, if you live on an island or in a remote area where there is no frequent transportations available; you need to Contact Us
prior to placing any orders.
6. How much are the shipping and handling fees?
We use professional removalists such as Mile Stone and Red X for big items, and TNT for small items, and the freight charge will depend on where you live. We charge a fixed fee for shipping and handling which is mainly based on shipping distance from our distribution centre, generally speaking NSW and ACT $80
, QLD and VIC $200
, SA and WA $500
, you will be asked to enter your post code for the shipping and handling fees before you place an order. No extra charges apply when you order more than one item.
7. What if the goods arrive damaged?
When you are receiving goods, first you must count the boxes to make sure you have received the right number of boxes as indicated on the docket. If an item looks damaged, please take a photo and notify us within 48 hours of receipt. Even if the package appears only slightly damaged, write "Package Damaged" when you sign for the delivery. If the package looks significantly damaged, you should check the goods inside the box or refuse delivery of the package. The damaged package will be returned to us and we will send you a new one, it that happens, please notify us so that we can expect the return shipment.
8. Can I cancel my order?
We process all orders within 48 hours from receipt. Therefore any cancellations must be made within such a time frame as once the goods have been allocated or shipped, no cancellations can be made. If the customer refuses the item at the time of delivery, actual shipping charges will apply for the delivery and return of the goods, it will fall under the Returns Policy
. There is also a 30 percent restocking fee for any forward orders that are cancelled.
9. Can you send me a colour sample?
Yes, we can send one to you.
10. How do I know you received my online order?
You will receive confirmation from us by email as soon as your order is received and also when your order is shipped. If we are unable to fulfill your order, we will notify you within 48 hours to arrange an agreeable alternative item, or a full refund. If you don't receive your confirmation, please Contact Us
, we can be reached on 1300 11 22 33.
11. Will I have to assemble furniture myself?
The majority of items are semi-assembled. Large items are flat packed for transportation and access purposes, all goods include basic assembly tools and detailed instructions. If you prefer, we can help to organize a professional assembler to install for you at the customer's expense.
12. What if there are missing parts?
It is extremely rare that this will happen as we have a very strict procedure for packaging, so before you complete the assembly, don’t throw away any packaging; sometimes the small parts are hidden in the foam. In case you have missing parts, Contact Us