Mattress Care Instruction
 

Download Furniture Care & Maintenance Booklet

 

Mattress Core

 

• For optimal sleeping the mattress is best suited to a Dorsal slat bed base, adequately rigid, and able to facilitate proper air circulation.

• The mattress must be the same size as the base, and in any case the mattress must not be any larger than the base.

• In order for the mattress to adequately settle in the first few months of daily use the mattress should be rotated* (recommended every 2 weeks for the first 3 months).  After this 3 months, in order to minimise body impressions the mattress should be rotated* every 3 months and turned**every 6 months.

 

* Rotated- Turned head to toe (180°)
** Turned- Flipped over (Monocell, Duocell & Triocell models only)
Never turn the mattress on your own; to avoid personal injury 2 people should move the mattress together.


• We recommend using a mattress protector and fitted sheets as they protect the mattresses outer surface.  Use covers made only from natural materials; avoid synthetic materials as they will prevent the natural ventilation system of Dorsal’s mattresses.


• Protect your mattress from any liquid, the mattress warranty will become void if liquid of any kind is spilt on the mattress and/or necessary hygienic precautions are not adopted.


• Latex mattress’s must never be exposed to sunlight or placed close to heat sources (applies only to Latex ‘Solelay’ model)


• Regularly remove dust build up on the mattress surface with a soft brush, do not use a vacuum cleaner, and do not beat the mattress.


• The mattress should be allowed time to air after being initially removed from its plastic packaging, we recommend 24-48 hours.


• Follow all care instructions attached to the mattress & covers.


SoftCare Mattress Cover

  • • It is recommended to dust the cover weekly using a soft brush to remove any dust build up, do not use a vacuum cleaner, don not beat the mattress.

  • • In case of stains do not use chemical products or solvents.  Do not use a steam machine.

  • • All Dorsal Covers are washable, a suggested 6 month cycle period is recommended to wash the cover in order to keep it fresh, clean and healthy.  Always follow the care instructions attached to the cover, as outlined below:

 

Wash Instruction

 

Hand and machine washable (60°C maximum)

 

Do not bleach

 

Do not iron

 

Do not tumble dry

 

Dry Washing- do not use high temperatures, use small amounts of water, specific solvents are required.

* Covers should be washed alone, do not wash with other items/clothing/garments
* Use less washing powder/liquid, the covers tend to foam up more creating an excess of foam that will not rinse out properly on a normal rinse cycle
* Washing machine spin setting should be set to delicate
* The temperature indicated on the tag is a maximum (60°), where possible lower temperatures should be used; this will guarantee a longer life to the cover and less energy consumption.  Most washing powders/liquids will work at a 40° setting.
* The cover should be air dried away from direct sunlight

 

Safety Notes

  • • This mattress is not flame proof or fire proof and can ignite or burn if exposed to open flame or fire. Do not ever expose this mattress to open flames or fire and never smoke in bed.

  • • Plastic packaging should be disposed of immediately, do not allow children to play with plastic packaging, suffocation can occur.

 

Repair and Assistance

• In the rare instance that you are facing quality issues, do not attempt to fix it on your own; instead contact your local dealer for advice. (Sydney: Beyond Furniture 1300 11 22 33)

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testimonial

 

Dear Louise,

 

The purpose of writing this email is to send my sincere appreciation for Lisa Williams.

 

In my dealings with Beyond Furniture during the purchase of a bedroom suite (this being our first interstate purchase) Lisa has always been willing to assist me.

 

In my experience employees who provide quality customer service of a high calibre tend to be employees who are a true asset to an organization.

 

I commend both Ms Williams and your organization for the value of service provided and I feel grateful to be one of your customers.

 

Based on the service I received from Ms Williams I will not hesitate to recommend Beyond Furniture to any of my friends.

 

Thanks & kind regards,

 

Jenifer

 

 

 

 

 

Hello Caroline

 

Received the lounge last Wednesday and un-packed it Thursday night.  It is nicer then I ever expected.

 

Thank you so much for all your help and guidance in purchasing my beautiful lounge.I hope your company knows what a great asset you are for them.

 

Kind regards Susan

 

 

Hi Natalie

 

 

You are a wonderful communicator.  Thanks...sure builds trust with yourcompany.

 

I did recieve the courier confirmation today.

 

Talk to you on Sunday.   Morning would probably be best.

 

Thank you.

 

Toni

 

 

 

 

 

Thanks Gabrielle

 

 

Please thank the team (including yourself) for the service provided. I can highly recommend your company & have done so.

 

Regards

 

 

Geoff

 

 

 

 

Hi Michelle,

 

 

the guys arrived with my furniture yesterday afternoon and put it together for me. They were very good and I'm really pleased with the results. I just wanted to thank you again for your assistance in changing my original order (the larger bedside units would not have fitted), and for your suggestions for the tv unit and bookcase.

 

I'm not sure if I'll be ordering anything else (it's only a small unit), but will certainly have no reservations in recommending you.

 

Thank you again.

 

Warm regards

 

 

Graham

 

 

 

 

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Erskineville NSW 2043
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